Support

Welcome to the CSPi’s Myricom and
Multicomputer Support Center!

 

We’re here to help with all your CSPi products. You can reach our support team via email at support@cspi.com or thru our online support portal. Our aim is to respond as quickly as possible to resolve any issues you come across.

Below are best ways to address the most common requests.

Download Frequently Asked Questions (FAQs) and Documentation

The FAQs address the most common questions from our customers. Data sheets and Documentation also contain useful information for many situations. All available as .pdf files thru the links below.

Email support@cspi.com with download suggestions.

Product Evaluations

To start the ball rolling, send an email to eval@cspi.com. Let us know your application needs and product-specific interest. We’ll respond as quickly as possible.

Returns (a.k.a. RMAs) or Warranty Issues

In order to return your product to CSPi you must first obtain an RMA. To obtain an RMA, please send an email to RMA@CSPi.com with product model number, board fault and the serial number of the board. Upon receipt of your RMA request, our support staff will validate the Warranty status of the products based on the serial numbers provided and in its discretion issue an RMA Number.

A CSPi Technical Support Engineer may contact you to troubleshoot the problem prior to the issuance of an RMA.

Have more questions?
Check Out our Online Customer Support Portal

 

Support Cases

Create and Track Status on Support Cases

Support Cases

Download Code Examples and Tools

Support Cases

Read Complete FAQ Documentation

 

If you have not used the CSPi portal in the past, you will need to Sign Up for a support account.

(If you previously had a password on the old Myricom.com support portal, you will need to sign up again. We apologize for the inconvenience but we’re unable to transition encrypted passwords from the old system into this new system.)

If you have already created an account, simply Log-in to your account by entering your username and password.


Log-in

 

Please contact support at support@cspi.com for assistance with portal access.